+86-18361041126 / +86-18225603576     caroline@shdhcw.com / jeason@shdhcw.com
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FAQ

  • Q What pet products do you specialize in manufacturing?

    A
    We are a professional pet product factory, specializing in the production of dog kennels, dog crates, aluminum dog crates, dog beds and pet fences. All products are designed for durability, safety and pet comfort, suitable for both home and commercial use (such as pet stores, foster centers and breeding institutions). We also support customized production to meet your specific needs.

  • Q What are the advantages of your aluminum dog crates compared to other materials?

    A
    Our aluminum dog crates have obvious advantages: they are lightweight but extremely strong, resistant to rust, corrosion and chewing, and can withstand the impact of large or anxious dogs. They are suitable for both indoor and outdoor use, easy to clean and move, and have a long service life. Compared with plastic or wire crates, aluminum crates are more durable and low-maintenance, making them an ideal choice for pet owners and commercial institutions.

  • Q Do you accept custom orders for your pet products (size, color, logo)?

    A
    Yes, we fully support custom orders for all our products, including dog kennels, dog crates, aluminum dog crates, dog beds and fences. You can customize the size, color, material and logo (laser engraving or printing) according to your market needs or brand image. We provide free sample confirmation before mass production, and the MOQ for custom orders is flexible, which can be negotiated according to the product type and quantity.

  • Q What is your production lead time and shipping method for bulk orders？

    A
    For in-stock products, the lead time is 1-3 days; for custom bulk orders, it is 20-35 days, depending on the order quantity and customization requirements. We support multiple international shipping methods, including sea, air, UPS, FedEx and DHL, and can provide EXW, FOB, CIF and DDP terms according to your needs. We have long-term cooperative logistics partners to ensure safe and on-time delivery to your designated address worldwide.

  • Q Do you provide product quality assurance and after-sales service?

    A All our pet products undergo strict quality inspection before leaving the factory, and we provide a 1-year quality warranty for all products. If there is any quality problem (non-human damage) within the warranty period, we will provide free replacement parts or repair services, and bear the shipping cost of replacement parts. Our after-sales team responds within 2 business days to solve your questions about product use, maintenance and replacement in a timely manner.
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Shanghai Heavy Duty Pet Products Co., Ltd. is a professional pioneer in R&D and distribution of premium pet products, focusing on meeting pets’ diverse lifestyle needs.

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 +86-18361041126 / +86-18225603576
 +8618361041126 / +8618225603576
 caroline@shdhcw.com
     jeason@shdhcw.com
 Room 1308, No.28 moyu road, jiazheng building, jiading district, shanghai, china
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